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Energy Online Survey

 
First Name*
Surname*
Email*
Are you a:
Householder
Business customer (single site, standard meter)
Business customer (single site, half-hour meter)
Business customer (multiple sites)
Q1. How did you hear about Energy Online?

If other, please specify:
Q2. How do you rate the Energy Online registration process?
Very easy
Easy
Okay
Hard
Very hard
If you chose hard or very hard, please explain why:

Q3. How do you rate the Energy Online service?
Very good
Good
Satisfactory
Poor
Very poor
Q4. How often do you use the Energy Online service?
Once a week
Once a month
Once every three months
Other
If other, how often?:
Q5. How often do you view your electricity consumption history?
Once a week
Once a month
Once every three months
Other
If other, how often?:
Q6. How useful did you find the submit meter read function?
Very useful
Useful
Satisfactory
Poor
Very poor
I haven't used this before
Q7. How useful did you find the bill calculator (householders only)?
Very useful
Useful
Satisfactory
Poor
Very poor
I haven't used this before
Q8. How did you find the online help function?
Very good
Good
Satisfactory
Poor
Very poor
I haven't used this before
Q9. Could you find what you were looking for on Energy Online?
Yes
No, I had to call or email.
Q10. What can we do to make our service better?