Help & Support


What is the current situation at Power NI’s contact centres?

We have slightly updated opening hours 9am to 5pm Monday to Friday (normally 8am-7pm).  Covid-19 update: we are committed to caring for our customers and want to reassure our customers that it is business as usual at Power NI, apart from slightly shorter opening ours and possibly some longer than usual call wait times.  A lot of our services for customers are automated and operating as normal and we are monitoring the situation. Please click here  for more information