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Billing Problems

We all need a little help sometimes, and helping our customers is what we do best.

We know that getting access to someone who can resolve account queries quickly is very important. Our locally based Customer Advisors aim to answer 90% of calls within 10 seconds.

For more complex queries this team is supported by technically qualified staff with many years experience in the local electricity industry. Large energy users can also enjoy the personal support of a dedicated Account Manager.

If you simply want to check a payment or get a copy bill you may wish to register for Energy Online. This gives you full access to all of your account details, anytime you need them.

Our meters are very accurate. If you ever receive a bill that you think looks a little on the high side ask yourself the following questions:

• Was your last bill estimated?
• Are you comparing a winter bill to a summer bill?
• Have you changed your opening hours?
• Have you installed any new equipment?
• Are the time switches controlling your heating, lighting etc. set correctly?
• If you have moved into new premises you may not appreciate just how ‘energy hungry’ your equipment is.

Please note, that we would be happy to fit a ‘check meter’ device that will measure the accuracy of your meter. However this will cost around £150 (depending on your type of meter) but you will get this money back if your meter turns out to be faulty.