Meter Reading FAQs
Power NI rate change
Our contact centre will be closed on Monday 1 and Tuesday 2 April bank holidays and will reopen on Wednesday 3 April.
We understand some Keypad customers may be experiencing top-up issues. Our email support at [email protected] will be available to help Keypad customers on Easter Monday from 9am to 12pm and on Easter Tuesday from 9am to 5pm.
Pricing
From 1 April we will be decreasing our prices for residential customers. For more information, please visit our pricing page.Find the answers you need right here! Choose a topic like billing, payments, meter reads and moving house.
If you haven’t been able to find the answer you were looking for in our Help & Support centre, there are a number of others ways you can get assistance.
To help us answer your query as fast as we can, please pick a topic and then complete the form with details of your enquiry.
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Phone
Contact our local contact centre on 03457 455 455. Phone lines are open Monday - Friday, 9am to 5pm.
Struggling to pay?
Email our Payment & Accounts Resolution Team on [email protected] including your account number.
We are a JAM card friendly company, so please let us know if you need ‘Just a Minute’.
Electrical Emergencies
To report a power outage or an electricity emergency you will need to contact Northern Ireland Electricity (NIE) Networks on 03457 643 643 (available 24 hours a day, seven days a week) or you can report the issue online. NIE Networks are a separate company to Power NI.