Help & Support


I can’t get through on the phone as the lines are busy – what do I do?

You can also contact us by email at [email protected] however please be aware that we are experiencing high volumes of emails and will respond in 4 working days. Please have a current meter read to hand to help us with your query. 

For a list of our Frequently Asked Questions, please visit the Help & Support section of our website. For loss of electricity supply, please contact NIE Networks on 03457 643 643.