Help & Support


I have had to close my business/reduce my opening hours – what can Power NI do to support me?

If the consumption at your commercial premises has substantially decreased, we can look to see what payment plans are available to you including making regular, partial payments towards your bill amount and also temporarily decreasing your monthly Direct Debit amount, if this is how you usually pay.

We have a range of discount and contract options available and are exploring other ways that we can support businesses during this uncertain time. The most important thing is to contact our Customer Helpline on 03457 455 455 (Mon-Fri, 9am-5pm) if you’re struggling to pay so we can help you find a solution. Please have a current meter read to hand to help us with your query.

Please take regular meter readings and submit to us at [email protected] to keep your electricity bills as accurate as possible.

If you've unfortunately had to temporarily close your business, we would encourage you to switch off any appliances no longer in use, this will help keep energy consumption down. Don't forget to check any electric heating - turn off or change timers where you are able to. You may also wish to provide us with alternative contact details or update your correspondance address if you still receive your bills via post - drop us an email at [email protected] and we can arrange this for you.

We would also recommend taking a photo on your phone of your meter reading. This may come in useful with your insurance company later down the line.

It is also important to let us know when you do reopen or resume business as usual so we can keep your account up to date.

When you resume normal operations, please contact us to let us know. It can be tempting to only pay a much smaller monthly amount towards your bills, however this will only result in a large catch up bill later when your Direct Debit is automatically reviewed. Eliminate stress by keeping an eye on how much electricity you are consuming to make sure you are not over or under paying. 

List of representative organisations supporting businesses