Help & Support


I have had to close my business/reduce my opening hours – what can Power NI do to support me?

If your business is temporarily closed or operating at reduced hours, we strongly encourage you to provide us with a meter reading to keep your bill as accurate as possible and ensure you’re only paying for the energy you’re currently using. If your business is temporarily closed or operating at reduced hours and you are unable to provide a meter reading, please contact us.

If you’re struggling to pay, please contact our Customer Helpline on 03457 455 455 (Mon-Fri, 9am-5pm) if you’re struggling to pay so we can help you find a solution. Please have a current meter read to hand to help us with your query.

If you've unfortunately had to temporarily close your business, we would encourage you to switch off any appliances no longer in use, this will help keep energy consumption down. Don't forget to check any electric heating - turn off or change timers where you are able to. You may also wish to provide us with alternative contact details or update your correspondence address if you still receive your bills via post - drop us an email at [email protected] and we can arrange this for you.

It is also important to let us know when you do reopen or resume business as usual so we can keep your account up to date.