Help & Support
I haven't received my bill
If you’re expecting a bill and haven’t received it please call us on 03457 455 455 and we’ll look into this for you. Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes. Power NI issues bill every 3 months. However, if you’re expecting a bill and haven’t received it in this time frame please get in touch.
If you’ve signed up for our online billing service Energy Online you'll receive an email to notify you when your latest bill is available.
You can then view your bill by clicking the link on your email and logging in.