Help & Support
I haven't received my bill.
If you’re expecting a bill and haven’t received it please get in touch with us and we’ll look into this for you.
If you’ve signed up for our online billing service Energy Online you'll receive an email to notify you when your latest bill is available.
You can then view your bill by clicking the link on your email and logging in.
Understanding my electricity bill
High Electricity Bill
How to submit a meter reading
I received a reminder letter but I've already paid.
Can I view my bill online?
How do I get a copy of a previous bill?
How is my bill calculated?
How can I tell if my bill is estimated?
Accurate billing with Power NI
Can I get a refund?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.