Help & Support


I have experienced a payment issue. What should I do?

If you recently made a payment on your bill and are concerned that we haven’t received this payment please be aware that bank holidays and public holidays can cause a delay.

If you don't believe that your payment has been delayed by a bank or public holiday please give us a call on 03457 455 455 and we can look into this for you. Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.