Help & Support


Post Office payment issue

If you recently paid your bill or made an Easysaver payment at the Post Office there may have been a problem with your payment reaching us.

If you made a bill or Easysaver payment at the Post Office on any of the following dates 8th, 9th, 10th, 11, 12th or 14th September 2015 a technical issue has meant there was a delay in information being received from the Post Office and updating on your Power NI account.

As a result you may receive a letter from us regarding debt on your account. Please be advised your payment has now be received and your account has been updated. You do not need to take any further action.

If would like to check the balance on your account, you can do so online by clicking here or by calling our automated phone service 03457 455 455 and selecting option 2 ‘bill payment or balance enquiry

This technical issue has now been resolved and any future payments from the Post Office will not be affected.