Help & Support
How can I reduce my bills?
There are lots of ways to reduce energy usage in your home.
Take a look at our handy energy saving tips for ideas and inspiration.
Save up to £60 with Energy Online
Energy Online is our paperless billing service. It's our best value plan too, so start saving today!
Energy myths exposed
Not sure what to believe about energy saving? Read more here as we expose the myths and establish the truth behind energy saving
Home Energy Check
Find out how much money you could save with our new energy calculator. Answer some simple questions about your home and you’ll also get a free energy report on how energy efficient your home is.
Understanding my electricity bill
High Electricity Bill
How to submit a meter reading
I received a reminder letter but I've already paid.
Can I view my bill online?
How do I get a copy of a previous bill?
How is my bill calculated?
How can I tell if my bill is estimated?
Accurate billing with Power NI
Can I get a refund?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.