Help & Support

Billing

Submitting a meter reading

A separate company, Northern Ireland Electricity provides the services for meter reading.

If you miss the meter reader you can submit your meter reading online, provided that it's only been a day or two since they called. Or if you have an Energy Online account, log in to submit a meter reading.

How to read your meter

  • Standard meter

This is the most common type of meter.

  1. Read all the numbers left to right.
  2. Ignore any numbers marked 1/10 or 1/100 or in red.
  • Keypad meter

Press '9' on the meter or Keypad unit.

  • Clock meter
  1. Read the dials from left to right
  2. Ignore any numbers marked 1/10 or 1/100 or in red
  3. If the pointer is between two numbers give the lower number
  • Economy 7 meter