Help & Support


What are the new features of the domestic bill?

In addition to the enhancements, your new bill contains the same information but displayed in an easier to read and follow format. Some of the improved and new features you will find include:

  • meter read label – this tells you if your bill is based on an estimated or actual read
  • visible billing period- dates your billing period covers
  • clear display of how bill is calculated – including balance before this bill
  • Account balance – balance at this time
  • payment date – outline of when payment date is due
  • visible bar chart showing your average daily use,
  • ways to pay section – provides all payment options
  • a handy ‘Good to know’ section with useful information and numbers