Help & Support


I am repaying money I owe Power NI each time I top up. This is now too much, what can Power NI do to help?

We will try our best to help customers most in need to find a payment solution that suits your circumstances. We promise we will treat you with fairness and consideration at all times. Please email us at [email protected] or call us on 03457 455 455 if you’re in financial difficulty and struggling to pay your bills.

Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.