Help & Support

Covid-19

What is the current situation at Power NI’s contact centres?

Due to the current Covid-19 situation and the pressure on our phone lines, we would ask that you only call us if your query is urgent, for example, you cannot buy electricity for your Keypad or you are worried about paying.  This will allow us to help our more vulnerable customers and those most in need.

We would ask all other customers to visit our online Help & Support  for help topping up, registering for Energy Online, etc. or to email us at [email protected]

More advice on how we’re supporting our customers during the Covid-19 pandemic can be found here.