Help & Support

Direct Debit

Direct Debit FAQs

I have credit on my account. Why has this not been refunded automatically?

You can request a refund as long as your most recent bill was not estimated by calling us on 0345 455 455.

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Do I get my bill before my Direct Debit is taken from my account?

If you are paying by Monthly Direct Debit (equal monthly payments) you will receive a bill as usual each quarter but your Direct Debit will be taken out each month. If you pay by Quarterly Direct Debit (full bill amount every 3 months) you will receive your bill in advance of your payment being made...

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I have not received a bill but a Direct Debit payment was deducted from my bank account?

Both Monthly and Quarterly Direct Debit customers should receive a bill every 3 months.

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How do I cancel my Direct Debit?

To cancel your Direct Debit simply give us on 03457 455 455.

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What if I wish to make an additional payment to clear the balance on my account?

As a Direct Debit customer and per the Direct Debit agreement we will debit your bank account as follows. If you pay by Monthly Direct Debit we will debit your account as per your precharged amount and if you pay by Quarterly Direct Debit we will debit your account as per your bill amount.

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