Help & Support

Direct Debit

Direct Debit FAQs

I have credit on my account. Why has this not been refunded automatically?

You can request a refund as long as your most recent bill was not estimated by calling us on 0345 455 455.

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Do I get my bill before my Direct Debit is taken from my account?

If you are paying by Monthly Direct Debit (equal monthly payments) you will receive a bill as usual each quarter but your Direct Debit will be taken out each month. If you pay by Quarterly Direct Debit (full bill amount every 3 months) you will receive your bill in advance of your payment being made...

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I have not received a bill but a Direct Debit payment was deducted from my bank account?

Both Monthly and Quarterly Direct Debit customers should receive a bill every 3 months.

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How do I cancel my Direct Debit?

To cancel your Direct Debit simply give us on 03457 455 455.

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