Help & Support

Direct Debit

What if I wish to make an additional payment to clear the balance on my account?

As a Direct Debit customer and per the Direct Debit agreement we will debit your bank account as follows:

Monthly Direct Debit – as per your precharged amount

Quarterly Direct Debit – as per your bill amount

Only if required, additional payments can be made by clicking on pay my bill. You will be directed to our Energy Online website where you can make a payment using a debit or credit card.