Help & Support
Do I get my bill before my Direct Debit is taken from my account?
Monthly Direct Debit
If you are paying by Monthly Direct Debit (equal monthly payments) you will receive a bill as usual each quarter but your Direct Debit will be taken out each month.
Quarterly Direct Debit
If you pay by Quarterly Direct Debit (full bill amount every 3 months) you will receive your bill in advance of your payment being made each quarter. Payment is usually taken 14 days after the date on the bill.