Help & Support
How do I change my Direct Debit amount?
Please call us on the number below if you need to change your Monthly Direct Debit payment amount.
We’ll review your electricity costs and recommend the best payment amount for you.
Save up to £60 with Energy Online
Energy Online is our paperless billing service. It's our best value plan too, so start saving today!
What are the Direct Debit options?
Why has my Direct Debit changed?
How is my Monthly Direct Debit calculated?
How do I set up Direct Debit payments?
When will my Direct Debit come out of my account?
Do I get my bill before my Direct Debit is taken from my account?
I don’t have enough in my account to cover my Direct Debit.
What if I miss a Direct Debit payment?
My Direct Debit payment hasn’t been taken out.
Not received a bill
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.