Help & Support
How is my Monthly Direct Debit calculated?
If we have your historical energy consumption* we will estimate and forecast your future energy cost for the next 12 months. If we do not have historical data we will calculate your new monthly payment based on some property details e.g. property type – detached, flat, number of bedrooms, number of rooms in total and number of occupants.
This cost is then split into equal monthly amounts to enable you to make regular installments instead of having to pay the entire bill in one payment each quarter.
We’ll send you a letter to confirm your monthly amount and the dates on which your Direct Debit will be taken. If for any reason you need to change your payment date or amount simply give us a call on the number below and we can review these.
You’ll continue to receive your quarterly bills so that you can keep track of your energy consumption.
*If we have your energy consumption data from the previous 12 months or more, we will use that data to estimate your future energy consumption.