Help & Support

Energy Online

Energy Online FAQs

How do I register for Energy Online?

To register for Energy Online you will need to be a Direct Debit customer and you will need your 10 digit Power NI account number which can be found on the top right of your bill.

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How much discount will I get with Energy Online?

Customers using Energy Online who pay by Monthly Direct Debit receive up to £60 discount per year, £15 per quarter – 6% off our standard rate. Customers using Energy Online who pay by Quarterly Direct Debit receive up to £46 discount per year, £11.50 per quarter – 4.5% off our standard rate.

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I am having problems registering with Energy Online

Energy Online is only available to Direct Debit customers. If you would like to become a Direct Debit customer find out more here. If you are a Direct Debit customer please ensure that you are correctly entering your 10 digit account number which can be found on the top right of your bill.

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I have forgetten my username

If you’ve forgotten your username, click on the 'I've forgotten my username' function on the login page. We will send you an email with your username. Please check your junk or spam folders if you do not receive the email.

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I've forgotten my password

If you’ve forgotten your password, you can select the I've forgot my password function on the login page. Enter your Power NI Account Number, Username and then answer your security question and we will email you with a secure code which you will need to input. You will then be prompted to reset your...

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I'm sure I'm entering all my details correctly, but I still can't login

If you are sure you are entering your details correctly and are still having problems logging in email the technical support team at technicalsupport@powerni.co.uk

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I’ve entered the wrong details and I’m now locked out, what do I do?

If you have forgotten your password, click on the I've forgotten my password function.

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How do I change the amount of a Direct Debit payment?

Please contact us on 03457 455 455 if you need to change your Monthly Direct Debit payment amount. Our customer care team will be able to review your account and recommend the best payment amount for you.

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What if I wish to make an additional payment to clear the balance on my account?

As a Direct Debit customer and per the Direct Debit agreement we will debit your bank account as follows. If you pay by Monthly Direct Debit we will debit your account as per your precharged amount and if you pay by Quarterly Direct Debit we will debit your account as per your bill amount.

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