Help & Support

Energy Online

What if I wish to make an additional payment to clear the balance on my account?

As a Direct Debit customer and per the Direct Debit agreement we will debit your bank account as follows:

Monthly Direct Debit – as per your precharged amount

Quarterly Direct Debit – as per your bill amount

Only if required, additional payments can be made by clicking on Pay my bill. You will be directed to our Fastpay service where you can make a payment using a debit or credit card.