Help & Support


How can I get a Keypad installed?

Keypad is a convenient and easy way to support household budgeting by being able to keep a track of what you’re spending. If you are thinking of getting a Keypad meter installed at your property, you can let us know either by filling in this form or calling us on 03457 455 455. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.

We’ll organise a suitable date and time with you for the work to be carried out.

Getting your Keypad installed

We’ll organise a date and time that suits for an electrician to remove your standard meter and replace it with a Keypad meter. After this you’ll pay as you go.

A meter reading will be taken at this stage which we’ll use to calculate your final balance. We will then issue your final statement within 4-5 days of your Keypad being installed.

Find out about where you can top up