Help & Support


How can I get a Keypad installed?

If you are thinking of getting a Keypad meter installed at your property, you can let us know either by filling in this form or calling us on 03457 455 455. Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.

We’ll organise a suitable date and time with you for the work to be carried out.

Getting your Keypad installed

We’ll organise a date and time that suits for an electrician to remove your standard meter and replace it with a Keypad meter. After this you’ll pay as you go.

A meter reading will be taken at this stage which we’ll use to calculate your final balance. We will then issue your final statement within 4-5 days of your Keypad being installed.

Find out about where you can top up 

Related questions


How to use my Keypad?

View our guide on how to use your ‘pay as you go’ Power NI Keypad.

Read More

How do I top up?

Find out how to top up your Power NI pay as you go Keypad.

Read More

I've lost my Keypad powercode.

If you’ve lost your Powercode and haven’t yet typed it into your Keypad you can find it using our website or app.

Read More

Can I top up without my Power NI Keypad card?

You can still make top-ups without your Keypad card, as long as you have your 19 digit premise number.

Read More

I need a new Keypad card.

If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455 and we'll send you out a new card.

Read More

My top-up code is being rejected

If your Keypad Powercode is not being accepted, firstly check that you are pressing the "*" button, followed by your 20-digit code then the "#" button.

Read More

I’ve bought electric with the wrong Keypad card – what do I do?

If the card you have used belongs to a family member, close friend or landlord you should sell the top-up code to them and then purchase a new code for yourself using the correct Keypad card. If you don't know whose card or premise number you have used please contact us on 03457 455 455.

Read More

I've got a message on my Keypad - what does it mean?

If you've got a message on your Keypad, here's what it could mean.

Read More

I topped up but the full amount has not been added to my Keypad.

If there is any outstanding balance on your account, a percentage of each top-up you buy goes towards reducing this until it is cleared (this is called a PC Contribution).

Read More

What does PC Contribution mean?

PC contribution stands for ‘Previous Charge’ Contribution. You’ll see this on your top-up receipts if part of your top-up is going towards an outstanding balance on your account.

Read More

Call us