Help & Support


How can I get a Keypad installed?

Keypad is a convenient and easy way to support household budgeting by being able to keep a track of what you’re spending. If you are thinking of getting a Keypad meter installed at your property, you can let us know either by filling in this form or calling us on 03457 455 455.

We’ll organise a suitable date and time with you for the work to be carried out.

Getting your Keypad installed

We’ll organise a date and time that suits for an electrician to remove your standard meter and replace it with a Keypad meter. After this you’ll pay as you go.

A meter reading will be taken at this stage which we’ll use to calculate your final balance. We will then issue your final statement within 4-5 days of your Keypad being installed.

Find out about where you can top up 

Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.