Help & Support

Keypad

How can I get a Keypad installed?

If you are thinking of getting a Keypad meter installed at your property, you can let us know either by filling in this form or calling us on the number below.

We’ll organise a suitable date and time with you for the work to be carried out.

 

Getting your Keypad installed

We’ll organise a date and time that suits for an electrician to remove your standard meter and replace it with a Keypad meter. After this you’ll pay as you go (find out where to top-up).

A meter reading will be taken at this stage which we’ll use to calculate your final balance. We will then issue your final statement within 4-5 days of your Keypad being installed.

Related questions

Keypad

How to use my Keypad?

Here's our step by step guide to topping up.

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I've lost my Keypad powercode.

If you’ve lost your Powercode and haven’t yet typed it into your Keypad you can find it using our website or app.

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I need a new Keypad card.

If you've lost your Keypad card, don't worry. Simply call us on 03457 455 455 and we'll send you out a new card.

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I've got a message on my Keypad - what does it mean?

If you've got a message on your Keypad, here's what it could mean.

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What information can I find from my Keypad?

Find information using the buttons on your Keypad.

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Where can I top-up up my Keypad?

You can buy top-ups for your Keypad meter a number of ways including online, app, Post Office, PayPoint or phone.

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My top-up code is being rejected

If your Keypad Powercode is not being accepted, firstly check that you are pressing the "*" button, followed by your 20-digit code then the "#" button.

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I topped up but the full amount has not been added to my Keypad.

If there is any outstanding balance on your account, a percentage of each top-up you buy goes towards reducing this until it is cleared (this is called a PC Contribution).

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What does PC Contribution mean?

PC contribution stands for ‘Previous Charge’ Contribution. You’ll see this on your top-up receipts if part of your top-up is going towards an outstanding balance on your account.

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Why did I get a longer top-up code than normal?

Powercodes usually have 20-digits. However, when you buy a top-up after electricity prices have changed you will be given a special 40 or 60 digit Powercode. You may also receive a special 40 or 60 digit Powercode if you change your keypad tariff.

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Call us

Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.