Help & Support
How can I get a Keypad installed?
If you are thinking of getting a Keypad meter installed at your property, you can let us know either by filling in this form or calling us on the number below.
We’ll organise a suitable date and time with you for the work to be carried out.
Getting your Keypad installed
We’ll organise a date and time that suits for an electrician to remove your standard meter and replace it with a Keypad meter. After this you’ll pay as you go (find out where to top-up).
A meter reading will be taken at this stage which we’ll use to calculate your final balance. We will then issue your final statement within 4-5 days of your Keypad being installed.
Christmas Keypad Friendly Credit days
I've lost my Keypad powercode.
Where can I top-up up my Keypad?
I need a new Keypad card.
How to use my Keypad?
I've got a message on my Keypad - what does it mean?
What information can I find from my Keypad?
My top-up code is being rejected
I topped up but the full amount has not been added to my Keypad.
What does PC Contribution mean?
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.