Help & Support

Keypad+

How do I pair my Keypad+ unit with my smartphone?

To pair your Keypad+ unit with your smartphone just follow these simple steps.

Android User?    

*Please note for Android version 9 and above you will need to enable location service on your smartphone*                       

  1. Make sure Bluetooth on your smartphone is turned on.
  2. Open the Keypad+ app and click on the 'Keypad+' button.
  3. Click on the power icon, then go to the 'Connecting Your Device' page and select 'Scan Now'.
  4. You must allow the app to access your location to be able to pair your Keypad+ unit with your smartphone.
  5. Select your Keypad+ serial number. This can be found on the front of your Keypad+ unit.
  6. A pairing message will appear on screen. Enter the 6 digit code followed by the hash key (#) into your Keypad+ unit. Please note on some Android smartphones the message will appear like a notification - please drag your screen downwards to view the pairing code.
  7. A second pairing message may appear on screen. Enter the 6 digit code followed by the hash key (#) into your Keypad+ unit.
  8. Your Keypad+ unit should now be paired with your smartphone.

iOS user?

*Please note for some iOS versions, you will need to allow Keypad+ app access to Bluetooth.  If this was not allowed when downloading the app please go to settings, select Keypad+ and enable this function here.*

  1. Make sure Bluetooth on your smartphone is turned on.
  2. Open the Keypad+ app and click on the 'Keypad+' button.
  3. Click on the power icon, then go to the ‘Connecting Your Device’ page and select ‘Scan Now’.
  4. Select your Keypad+ serial number. This can be found on the front of your Keypad+ unit.
  5. A pairing message will appear on screen. Enter the 6 digit code followed by the hash key (#) into your Keypad+ unit.
  6. Your Keypad+ unit should now be paired with your smartphone.

If you have any issues pairing your Keypad+ with your smartphone please email us at [email protected]

How to pair your Keypad+ unit with your Android device

How to pair your Keypad+ unit with your iOS device