Help & Support

Landlords & Tenants

Landlords & Tenants FAQs

What should I do if there are a number of tenants sharing electricity costs?

If you are a landlord and there are several tenants who wish to split the electricity costs, then a Joint Tenancy Form from Power NI can help establish responsibility for paying the electricity bill.

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I’m a tenant in a property with a Keypad. Do I need to register?

When you move into a new property you will need to register with us, regardless of the type of meter installed there.

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I have a new tenant moving in to my property – what do I need to know?

Firstly, if the account is currently in your name please call us on 03457 455 455 to let us know you are no longer responsible for the electricity account.

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My tenants are moving out - what do I need to do?

If your tenants are moving out, they must close their account with us directly and you should also take a meter reading on the day they move.

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There is a normal billing meter in the house and the electricity is on after my last tenant left it. Can I keep using electricity without calling anyone?

Once your tenant has left the property you can continue to use the electricity but you’ll need to transfer the supply into your name to avoid the supply being cut off.

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