Help & Support

Landlords & Tenants

I’m a tenant in a property with a Keypad. Do I need to register?

When you move into a new property you will need to register with us, regardless of the type of meter installed there.

If there is a Keypad in your property and you haven’t registered with us, 40% of everything you top-up could go towards paying off an outstanding balance owed by the previous tenant.

Simply call us on 03457 455 455  to register. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.