Help & Support

Landlords & Tenants

My tenants are moving out - what do I need to do?

If your tenants are moving out, they must close their account with us directly and you should also take a meter reading on the day they move.

If you have a new tenant moving in they will then need to get in touch with us to open an account in their name.

If you don't have a new tenant moving in, you’ll need to transfer the supply into your name to avoid the supply being cut off.

To transfer the supply into your name, you’ll need:

  • Meter Serial Number (this can be found on the front of your meter)
  • A meter reading from the day your tenants moved out
  • The date you’re taking over the account