Help & Support

Moving house

Moving House FAQs

I'm moving house - what do I need to do?

Moving house is stressful enough without the added headache of an electricity ‘double’ bill. So it’s important to close your account properly otherwise you may end up receiving bills for electricity used by the new occupants.

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I’ve moved in and can’t find the Keypad card.

If you have moved into a new property and can't find the Keypad card please call us on 03457 455 455. We will send you out new Keypad cards, however you need to be registered with us as a customer before we can do this.

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I'm moving out - when will I get my final bill?

Once we have processed your moving out you will receive your final bill around 5 working days after your account has been closed.

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I moved out and forgot to tell you

Don’t worry. Simply call us on 03457 455 455 and we will be happy help.

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I’m moving house. Will this affect my Direct Debit?

If your new property is supplied by Power NI your Direct Debit can continue as normal. Call us on 03457 455 455 and we'll transfer the Direct Debit to your new property.

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Can I keep my existing Power NI account number at my new address?

When you let us know you’re moving house, we’ll close the account at your old address and open an account at your new address. This will help us to make sure you don’t end up being billed for electricity used by different occupants. When you call us, have the following to hand...

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