Help & Support

Moving house

I'm moving house - what do I need to do?

It’s important to let us know when you're moving in or out otherwise you may end up paying for electricity you haven't used. We will guide you through the entire process to ensure that, at least for your electricity supply, your home move will be hassle-free.

1. If you already have a Power NI account or to open a new account call us on 03457 455 455 a few days before you move in.

Get in touch  with us as close to your actual move date as possible to ensure your meter readings are accurate. It's important to let us know you're moving in as you could end up paying for electricity used by the previous occupants.

2. Have the following to hand

If you already have a Power NI account

-          Your account number (find this at the top of your bill)

-          Your new address and moving in date

-          Final meter read at your old property and if possible a picture of this

-          Opening meter read for your new property

-          Meter serial number for the new property

-          Landlord details (if applicable) – contact number and address

Opening a new account

-          Your address and moving in date

-          Opening meter read for your new property

-          Meter serial number

-          Landlord details (if applicable) – contact number and address

3. We'll confirm your move has been processed by sending you your welcome pack.

If you're renting

If you're renting you'll still need to contact us so that you don’t end up paying the previous tenant’s electricity bills. You'll need to tell us your landlord or estate agent’s name and phone number and your employer’s name and phone number.

If you have a Keypad

If there is a Keypad meter at your new property, you'll still need to let us know you've moved in as part of your top-up may be going towards an outstanding balance on the previous occupant's account (known as a PC contribution).

Installing a Keypad

If you wish to find out more information about how to install a pay as you go Keypad, click here>>

It's important to close your account properly when you're moving out otherwise you may end up being billed for energy used by the new occupant.

1. Once you have confirmed you are moving our, to close your account call us on 03457 455 455 as close to your move date as possible. Before you leave the property we’d recommend that you take a picture of your final meter reading.

Get in touch  with us as close to your actual move date as possible to ensure your meter readings are accurate.

2. We'll ask you for the following information:

- Your account number (find this at the top of your bill)

- Your forwarding address

- Your move out date

- Your final meter reading

- Meter serial number

3. We'll confirm your move has been processed

If you have a keypad

You still need to contact us to advise us that you have left the property.

If you're renting

If you're renting you'll still need to contact us so that you don’t end up being billed for energy used by the new tenant.

Related questions

Moving house

Moving house - what do I need to do?

Moving house is stressful enough without the added headache of an electricity ‘double’ bill. So it’s important to close your account properly otherwise you may end up receiving bills for electricity used by the new occupants.

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I’ve moved in and can’t find the Keypad card.

If you have moved into a new property and can't find the Keypad card please call us on 03457 455 455. We will send you out new Keypad cards, however you need to be registered with us as a customer before we can do this.

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I'm moving out - when will I get my final bill?

Once we have processed your moving out you will receive your final bill around 5 working days after your account has been closed.

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I moved out and forgot to tell you

Don’t worry. Simply call us on 03457 455 455 and we will be happy help.

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I’m moving house. Will this affect my Direct Debit?

If your new property is supplied by Power NI your Direct Debit can continue as normal. Call us on 03457 455 455 and we'll transfer the Direct Debit to your new property.

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Can I keep my existing Power NI account number at my new address?

When you let us know you’re moving house, we’ll close the account at your old address and open an account at your new address. This will help us to make sure you don’t end up being billed for electricity used by different occupants. When you call us, have the following to hand...

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I’ve postponed or cancelled my move.

If you’ve already let us know that you’re moving house, but your circumstances change simply call us on 03457 455 455 and we’ll amend or cancel any changes on your account.

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I closed my account but I'm still receiving bills.

If you've closed your account but are still receiving bills simply give us a call on 03457 455 455 and we’ll be happy to check this out for you.

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I'm moving out. How do I transfer the account to my landlord?

Firstly, call us on 03457 455 455 to let us know you’re moving out. The landlord of the property will then need to contact us directly to move the account into their name.

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My tenants are moving out. What do I need to do?

Firstly, you’ll need to ask your tenants to get in touch with us to confirm they’re moving out. You’ll then need to contact us directly to register your own name on the account, or if you have new tenants moving in ask them to get in touch with us as soon as possible.

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