Help & Support

Moving house

I'm moving house- what do I need to do?

Moving house is stressful enough without the added headache of an electricity ‘double’ bill. So it’s important to let us know when you're moving in or out otherwise you may end up paying for electricity you haven't used. We can also guide you through the entire process to ensure that, at least for your electricity supply, your home move will be hassle-free.

1. To open your account call or email us a few days before you move in.

Get in touch with us as close to your actual move date as possible to ensure your meter readings are accurate. It's important to let us know you're moving in as you could end up paying for electricity used by the previous occupants.

2. Have the following to hand:

- Your account number (find this at the top of your bill)

- Your new address and moving date

- Recent meter readings

- Meter serial number

- Landlord details (if applicable)

3. We'll confirm your move has been processed

If you're renting

If you're renting you'll still need to contact us so that you don’t end up paying the previous tenant’s electricity bills. You'll need to tell us your landlord or estate agent’s name and phone number and your employer’s name and phone number.

If you have a Keypad

If there is a Keypad meter at your new property, you'll still need to let us know you've moved in as part of your top-up may be going towards an outstanding balance on the previous occupant's account (known as a PC contribution).

Installing a Keypad

If you wish to find out more information about how to install a pay as you go Keypad, click here>>

It's important to close your account properly when you're moving out otherwise you may end up being billed for energy used by the new occupant.

1. To close your account call us on your moving out day.

Get in touch with us as close to your actual move date as possible to ensure your meter readings are accurate.

2. We'll ask you for the following information:

- Your account number (find this at the top of your bill)

- Your new address and moving date

- Recent meter readings

- Meter serial number

- Landlord details (if applicable)

3. We'll confirm your move has been processed

 

If you're renting

If you're renting you'll still need to contact us so that you don’t end up being billed for energy used by the new tenant.

Related questions

Moving house

Moving house - what do I need to do?

Moving house is stressful enough without the added headache of an electricity ‘double’ bill. So it’s important to close your account properly otherwise you may end up receiving bills for electricity used by the new occupants.

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I moved out and forgot to tell you

Don’t worry. Simply give us a call on 03457455455 and we’ll be happy to close your account...

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I’m moving house. Will this affect my Direct Debit?

If your new property is supplied by Power NI your Direct Debit can continue as normal. Call us on 03457 455 455 (Mon-Fri 8am-7pm) and we'll transfer the Direct Debit to your new property.

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Can I keep my account at my new address?

When you let us know you’re moving house, we’ll close the account at your old address and open an account at your new address. This will help us to make sure you don’t end up being billed for electricity used by different occupants.

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I’ve postponed or cancelled my move.

If you’ve already let us know that you’re moving house, simply call us on 03457 455 455 (Mon-Fri 8am-7pm) and we’ll cancel any changes on your account. Remember to get in touch if your circumstances change.

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I'm moving out - when will I get my final bill?

You should receive your final bill around 5 working days after your account has been closed.

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I closed my account but I'm still receiving bills.

If you've closed your account but are still receiving bills simply give us a call on 03457 455 455 (lines open Mon-Fri 8am-7pm) and we’ll be happy to check this out for you.

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I'm moving out. How do I transfer the account to my landlord?

Firstly, call us on 03457455455 (Mon-Fri 8am-7pm) to let us know you’re moving out.

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I’ve moved in and can’t find the Keypad card.

If you have moved into a new property and can't find the Keypad card please call us on 03457455455 (Mon-Fri 8am-7pm).

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My tenants are moving out. What do I need to do?

Firstly, you’ll need to ask your tenants to get in touch with us to confirm they’re moving out. You’ll then need to contact us directly to register your own name on the account, or if you have new tenants moving in ask them to get in touch with us.

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Call us

Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.