Help & Support
Moving House
I closed my account but I'm still receiving bills.
If you've closed your account but are still receiving bills simply give us a call on 03457 455 455 and we’ll be happy to check this out for you.
Remember, when your account is closed you'll receive a final bill from us to clear your account balance. You should receive this around 5 working days after your account has been closed.
Related questions
Moving house - what do I need to do?
I’ve moved in and can’t find the Keypad card.
I'm moving out - when will I get my final bill?
I moved out and forgot to tell you
I’m moving house. Will this affect my Direct Debit?
Can I keep my existing Power NI account number at my new address?
I’ve postponed or cancelled my move.
I closed my account but I'm still receiving bills.
I'm moving out. How do I transfer the account to my landlord?
My tenants are moving out. What do I need to do?
Call us
Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.