Help & Support

My Account

My Account FAQs

What tariff am I on?

Your tariff is displayed on your bill in the top right section. Your current unit rate is shown on Page 2 of your bill in the section detailing this period’s charges. You can also find out your unit rate here.

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Economy 7

Economy 7 provides different electricity prices depending on the time of day. Download our user guide to find out more about Economy 7 and how it works.

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How do I check my account balance?

There are a number of ways you can check your account balance...

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I want to add another name to my account.

Simply call us on 03457 455 455 and we’ll be happy to add another name to your account. The person will need to be available to consent and confirm their details during the call.

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Can I get a credit balance refunded to my bank account?

Yes, we can refund the credit from your most recent bill to your bank account if you pay your bill by Direct Debit. If you do not pay by Direct Debit then you can receive your refund by cheque.

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I would like to close an account for a deceased relative.

Please call us on 03457 455 455* with a final meter reading and forwarding address to close or transfer the account. All accounts will be closed immediately once we have been notified. We accept details from relatives, neighbors or solicitors. We do not need to speak to a next of kin or Power of Att...

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I closed my account but I am still receiving bills.

If you’ve closed your account but are still receiving bills call us on 03457 455 455 and we will be happy to take a look at this for you.

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I want to manage bills for someone else.

Please call us on 03457 455 455 to discuss your specific requirements. We’ll need to record your name and contact details and the account holder will need to be available to consent to and confirm this arrangement during the call.

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