Help & Support

My Account

My Account FAQs

Economy 7

Economy 7 provides different electricity prices depending on the time of day. Download our user guide to find out more about Economy 7 and how it works.

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I have a carer/relative/friend who normally looks after my bills. Can you send my bill to them?

Yes we can redirect your bill. Call us on 03457 455 455 or fill in our online form and we can advise you how we can get this set up.

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I am deaf or hearing impaired and phone conversations are difficult. How can I contact you?

Simply get in touch using our contact form and we can put a note on your account to indicate that you are hearing impaired.

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I am blind or visually impaired. How can I receive my bill?

We can provide your bill in large print or in braille. Alternatively we can phone you and explain your bill over the phone.

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I am critically dependent on medical equipment. What services are available?

Northern Ireland Electricity (NIE) offer a Critical Care information service to customers who are dependent on life supporting equipment...

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What tariff am I on?

Your tariff is displayed on your bill in the top right section. Your current unit rate is shown on Page 2 of your bill in the section detailing this period’s charges. You can also find out your unit rate here.

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I closed my account but I am still receiving bills.

If you’ve closed your account but are still receiving bills call us on 03457 455 455 and we will be happy to take a look at this for you.

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Can I get a credit balance refunded to my bank account?

Yes, we can refund the credit from your most recent bill to your bank account if you pay your bill by Direct Debit. If you do not pay by Direct Debit then you can receive your refund by cheque.

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