Help & Support

My Account

My Account FAQs

How do I check my account balance?

There are a number of ways you can check your account balance...

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How do I find out my MPRN?

You can find your (Meter Point Reference Number) MPRN on your Power NI bill. It’s normally displayed on the top right.

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I would like to close an account for a deceased relative.

Please call us on 03457 455 455* with a final meter reading and forwarding address to close or transfer the account. All accounts will be closed immediately once we have been notified. We accept details from relatives, neighbors or solicitors. We do not need to speak to a next of kin or Power of Att...

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I want to manage bills for someone else.

Please call us on 03457 455 455 to discuss your specific requirements. We’ll need to record your name and contact details and the account holder will need to be available to consent to and confirm this arrangement during the call.

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I want to add another name to my account.

Simply call us on 03457 455 455 and we’ll be happy to add another name to your account. The person will need to be available to consent and confirm their details during the call.

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I want to update my contact details.

Simply give us a call on 03457 455 455 and we’ll be happy to update your details. Energy Online customers can update their mailing address, email address and telephone number by logging into their Energy Online account.

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