Help & Support

My Account

My Account FAQs

I have a carer/relative/friend who normally looks after my bills. Can you send my bill to them?

Yes we can redirect your bill. Call us on 03457 455 455 or fill in our online form and we can advise you how we can get this set up.

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I am blind or visually impaired. How can I receive my bill?

We can provide your bill in large print or in braille. Alternatively we can phone you and explain your bill over the phone.

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I am deaf or hearing impaired and phone conversations are difficult. How can I contact you?

Simply get in touch using our contact form and we can put a note on your account to indicate that you are hearing impaired.

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I am critically dependent on medical equipment. What services are available?

Northern Ireland Electricity (NIE) offer a Critical Care information service to customers who are dependent on life supporting equipment...

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How do I find out my MPRN?

You can find your (Meter Point Reference Number) MPRN on your Power NI bill. It’s normally displayed on the top right.

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I want to update my contact details.

Simply give us a call on 03457 455 455 and we’ll be happy to update your details. Energy Online customers can update their mailing address, email address and telephone number by logging into their Energy Online account.

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