Help & Support

My Account

My Account FAQs

How do I find out my MPRN?

You can find your (Meter Point Reference Number) MPRN on your Power NI bill. It’s normally displayed on the top right...

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I would like to close an account for a deceased relative.

Please call us on 03457455455 to arrange. We will record your name and contact details. You will need to provide us with an account number or meter point reference number plus a meter reading to close the account.

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I want to manage bills for someone else.

Please call us on 03457455455 to arrange. We’ll need to record your name and contact details and the accountholder will need to be available to consent to and confirm this arrangement during the call.

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I want to add another name to my account.

Simply call us on 03457455455 and we’ll be happy to add another name to your account. The person will need to be available to consent and confirm their details during the call.

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I want to update my contact details.

Simply give us a call on 03457455455 and we’ll be happy to update your details.

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