Help & Support
How do I check my account balance?
There are a number of ways you can check your account balance:
1. Using the website
Visit the Pay a Bill section on our website, also known as Fastpay.
Enter your account number and postcode when prompted. You'll then see your current account balance and will have the option to make a payment if required.
2. Using the Power NI app
Open the app and choose the FastPay option. When you enter your details you'll see your account balance and can continue to make a payment if required.
3. Phone 03457 455 455 *
Choose option 2. You’ll need your account ID and postcode to hand.
4. Energy Online
Save up to £60 with Energy Online
Energy Online is our paperless billing service. It's our best value plan too, so start saving today!
Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.