Help & Support

My Account

I want to update my contact details.

Simply give us a call on 03457 455 455 and we’ll be happy to update your details. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.

Energy Online customers can update their mailing address, email address and telephone number by logging into their Energy Online account here. However if you need to tell us about a change of Direct Debit or bank details you need to ring us.