Help & Support

Power NI App

If I am experiencing an issue with the app, who should I contact?

If you are experiencing an issue with the app please either email us at home@powerni.co.uk with the following information:

  • Name
  • Account Number or Keypad Premise Number (if known)
  • Phone Number
  • iOS or Android User
  • Device (Mobile or Tablet)

Alternatively you can call us on 03457 455 455*.

*Phone lines open Monday – Friday 8am – 7pm excluding bank holidays. Please note calls are recorded for quality assurance.