Help & Support

Power NI Perks

Power NI Perks FAQs

How does cashback work with Power NI Perks?

To find out how cashback works with Power NI Perks watch our video or follow these simple steps.

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I have already signed up for Power NI Perks, how do I access the Power NI Perks site?

You can access Power NI Perks by clicking the following link www.powerni.xexec.com.

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I’ve forgotten my Power NI Perks password, what should I do?

If you have forgotten your password for your Power NI Perks account, you can reset your password by clicking on the Forgot Password link.

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I have a problem with something that I purchased on Power NI Perks, who should I contact about this?

If you have a problem with something that you purchased on Power NI Perks please contact Power NI Perks partner, Xexec. They will be able to answer all queries in relation to any purchases you made on the Power NI Perks site.

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Who deals with Perks account / purchasing queries?

f you have a query in relation to your Power NI Perks account or a purchase you made on Power NI Perks please contact Power NI Perks partner, Xexec. They will be able to answer all queries in relation to any purchases you made on the Power NI Perks site.

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Why has my account expired?

If you have switched to another electricity provider and you are no longer a Power NI customer you will have a period of one month from the time of leaving Power NI in which you can continue to access your Power NI Perks account.

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I have purchased an e-voucher from my Power NI Perks account, but I have not received it, what should I do?

If you have purchased an e-voucher from your Power NI Perks account, and it mentioned in the offers terms and conditions that this would be sent to you via email instantly, please contact Power NI Perks partner, Xexec.

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How do I check my Perks cashback balance?

To check your cashback balance all you need to do is sign in to your Power NI Perks account. Then click on ‘My Account’ at the top right hand side of your screen and select ‘Cashback’ from the left-side navigation.

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I can’t see my Perks cashback from a recent transaction on my account, what do I do?

Transactions can take up to 11 days to track and to appear on your account; this will appear as ‘Pending’. The status can take up to 90 days to change to ‘Confirmed’. If the purchase was made over 11 days ago and does not appear as ‘Pending’ or that over 90 days the status has not changed to ‘Confir...

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