Help & Support

Power NI Perks

Power NI Perks FAQs

I have a problem with something that I purchased on Power NI Perks, who should I contact about this?

If you have a problem with something that you purchased on Power NI Perks please contact Power NI Perks partner, Xexec. They will be able to answer all queries in relation to any purchases you made on the Power NI Perks site.

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Who deals with Perks account / purchasing queries?

If you have a query in relation to your Power NI Perks account or a purchase you made on Power NI Perks please contact Power NI Perks partner, Xexec. They will be able to answer all queries in relation to any purchases you made on the Power NI Perks site.

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Why has my account expired?

If you have switched to another electricity provider and you are no longer a Power NI customer you will have a period of one month from the time of leaving Power NI in which you can continue to access your Power NI Perks account.

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I have purchased an e-voucher from my Power NI Perks account, but I have not received it, what should I do?

If you have purchased an e-voucher from your Power NI Perks account, and it mentioned in the offers terms and conditions that this would be sent to you via email instantly, please contact Power NI Perks partner, Xexec.

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How do I check my Perks cashback balance?

To check your cashback balance all you need to do is sign in to your Power NI Perks account. Then click on ‘My Account’ at the top right hand side of your screen and select ‘Cashback’ from the left-side navigation.

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How do I update my personal details on my Power NI Perks account?

Once you are logged in to your Power NI Perks account, click on ‘My Account’ at the top right hand side of your screen and then select ‘My Details’ from the left-side navigation. You will then be able to select the details you wish to change.

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