Help & Support

Price Change

Price Change FAQs

We are updating our prices from 1st October 2019. Questions and answers about this price change can be found below.

What is the price change?

It is an increase of 6.1% which will mean 67p a week more for the average customer.

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Why are prices increasing?

Prices are increasing due to increases in the cost of operating the electricity network and the electricity market in NI.

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What does the Power NI price change mean for Keypad customers?

Keypad customers who purchase a ‘top up’ from Tuesday 17th September 2019, will get a special price change code (40 or 60 digits, depending on your tariff).

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How will you be informing customers about the price change?

We will be writing to all our customers to give them 21 working days’ notice of the price change.

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