Help & Support

Price Change

Price Change

We are updating our prices from 1st October 2017. Questions and answers about this price change can be found below

Thursday, August 17, 2017

What is the price change?

It is an increase of 5.6%. This 5.6% increase is our first price increase since 2013 and is unfortunately unavoidable due to increases in the costs of producing electricity, such as the cost of fuel used in power stations.

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Thursday, August 17, 2017

Why are prices increasing?

This 5.6% increase is the first since 2013 and is due to increases in the costs of producing electricity, such as the cost of fuel used in power stations.

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Thursday, August 17, 2017

What does the Power NI price change mean for Keypad customers?

Your Keypad meter will credit the amount bought and all credit on your Keypad will automatically switch to the new rate on 1st October. If you have entered the tariff change code before the 1st of October 2017 any credit existing on your Keypad on 1st October will also be used at the new price. Plea...

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Thursday, August 17, 2017

How will you be informing customers about the price change?

We will be writing to all our customers giving them at least 21 days’ notice of the price change. Keypad customers will receive letter about the price change between 22nd August and 1st September 2017. Direct Debit and Standard bill paying customers will receive letters between 29th August and 17t...

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