Help & Support

Price Change

What is Power NI doing to help customers who may have difficulty in paying their energy bills?

Power NI offers a range of discounted payment options for savings year in year out. Energy Online, the paperless billing option, can save you up to £60* each year and offers a range of online account facilities to make managing your energy, easy.

Paying by Monthly Direct Debit offers customers a 4%** discount off our standard unit rate, saving up to £40 per year. While paying by Quarterly Direct Debit gives customers a 2.5%*** discount off our standard unit rate, saving up to £26 per year.

For Keypad customers, on top of Keypad discount of 2.5%**** off standard rate, you can get Free Electricity with our Keypad Reward by topping up £50 or more online or via our app. Find out more about Online, Keypad Reward and all discounted payment options.

A range of Energy Saving products, offers, grants and advice can be found in the Products and Services page. Why not take a free online home energy check, to find out how you could save even more by reducing your home energy use.

We can help you with a Benefit Entitlement check to see if you are eligible for any additional support to help you pay your electricity bills. Contact us here to find out more about this.

Have you heard about Power NI Perks? We’ve also negotiated discounts and savings for Power NI customers with hundreds of everyday big brands such as Tesco, Asda, Sainsbury’s, M&S, Boots, Argos, House of Fraser, Primark, Amazon and many more…Sign up today

*Energy Online customers with Monthly  Direct Debit  get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 16.82p kWh Ex.Vat / 17.66p kWh Inc. Vat. 

*Energy Online customers with Quarterly  Direct Debit  get 2.5% discount off the Power NI standard rate, up to £6.50 per quarter equivalent to £26 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 16.82p kWh Ex.Vat / 17.66p kWh Inc. Vat.

*Credit metered customers paying standard unit rate, will receive 2% discount off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year, by activating an Energy Online account. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 16.82p kWh Ex.Vat / 17.66p kWh Inc. Vat.

**Monthly Direct Debit customers get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year.  The maximum discount would be obtained by a customer spending £250 each quarter on electricity.  Power NI standard rate is 16.82p kWh Ex.Vat / 17.66p kWh Inc. Vat. 

***Quarterly Direct Debit customers get 2.5% discount off the Power NI standard rate up to £6.50 per quarter equivalent to £26 per year. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 16.82p kWh Ex.Vat / 17.66p kWh Inc. Vat. 

****Keypad customers will receive 2.5% discount off Power NI standard rate with every top up. Power NI standard rate is 16.82p kWh Ex.Vat / 17.66p kWh Inc. Vat.