Help & Support

Price Change

When will the price change happen?

The price change will take effect from Monday 1st October.

Credit customers will see the price change take effect from their first full quarter bill, following the increase and Keypad customers will also start to pay the new unit rate from 1st October (given the tariff change code has been put in)

Keypad customers who purchase a ‘top up’ after Tuesday 18th September, will get a special price change code (40 or 60 digits, depending on your tariff).  

Press the * button and enter all of the 40 or 60 digits in to your Keypad, followed by the # key (your Keypad will, as usual, credit the amount bought). 

Your Keypad will automatically switch to the new rate on 1st October.