Help & Support

Price Cut

Price Cut FAQs

We are updating our prices for domestic customers from 1st July 2020. Questions and answers about this price change can be found below.

Why are prices decreasing?

The cost of fuels used to generate electricity have come down, so we're passing the savings on to our customers, which is now more important than ever.

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Why is it not more of a reduction given recent gas price reductions?

Gas is only one of the many input costs to a typical electricity bill. The price of gas is down, and this has contributed to this cut but other costs have increased such as network costs.

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What does this price decrease mean for Keypad customers?

From Tuesday 16th June when customers purchase a top-up from this date, they will be issued with a special 40-60 digit code to put into the keypad meter. Credit on the meter will change to the new rate on 1 July but not before.

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When will the price cut happen?

The new rate will be effective from Wednesday 1st July 2020.

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How will you be informing customers about the price change?

We will be writing to all our postal customers and sending emails to our Energy Online customers, giving them 21 working days’ notice of the price change.

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What is Power NI doing to help customer who may have difficulty in paying their bills?

We support our customers who are struggling to pay on an individual basis and will continue to do so. We'd like to reassure any of our customers there is no cause to worry if they are struggling to pay, and that we will work with them to find a solution that fits their individual needs. Aside from o...

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What else is Power NI doing to help customers when electricity usage is increasing?

We have a number of discounted payment plans available to customers, and discounts on hundreds of big brands with our customer reward scheme Power NI Perks. As well as these we have a useful guide to energy saving tips around the home and customers can also access the Power NI free home energy check...

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Will businesses see the same price change as domestic customers?

The overwhelming majority of our SME customers (small and medium-sized enterprises) are actually already benefitting from the reduction in wholesale costs as these savings are being passed on to them directly as they are on tracker rate contracts with us. This means that any savings are passed on to...

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How do I find out more about this price cut?

For more information about this recent change to rates, visit

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