Help & Support

Price Cut

What is Power NI doing to help customer who may have difficulty in paying their bills?

We support our customers who are struggling to pay on an individual basis and will continue to do so. We'd like to reassure any of our customers there is no cause to worry if they are struggling to pay, and that we will work with them to find a solution that fits their individual needs. Aside from our price decrease our customers can benefit from the following:

  • A range of discounted payment options for savings year in year out
  • Energy Online, our paperless billing option. You can save up to £60* each year and get access to a range of online account facilities to make managing your energy, easy
  • Our Keypad customers can get FREE** electricity with Keypad Reward on top of Keypad discount of 2.5% off standard rate
  • Our customer reward scheme, Power NI Perks, where you can access savings on hundreds of high street brands
  • A range of energy saving tips and advice
  • Access to our free Home Energy Check

*Energy Online customers with Monthly Direct Debit get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. Energy Online customers with Quarterly Direct Debit get 2.5% discount off the Power NI standard rate, up to £6.50 per quarter equivalent to £26 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. Credit metered customers paying standard unit rate, will receive 2% discount off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year, by activating an Energy Online account.The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 16.99p kWh Ex.Vat / 17.84p kWh Inc. Vat.

**Keypad customers receive 2.5% discount off the Power NI standard unit rate. Keypad customers do not receive any additional discount for activating Energy Online. Keypad customers can avail of Keypad Reward by topping up online or via the Power NI App. Power NI standard rate is 16.99p kWh Ex.Vat / 17.84p kWh Inc. Vat. When a top up is eligible for Keypad Reward, then the cost per kWh is reduced to reflect the free electricity received (e.g. £50 credit will give users the amount of electricity that normally costs £51). Top up £50, get £1 free = unit rate 16.25p kWh exc. VAT and 17.06p kWh Inc. VAT / top up £80, get £2 free = unit rate 16.17p kWh exc. VAT and 16.97p kWh Inc. VAT / top up £125, get £3 free = unit rate 16.18p kWh exc. VAT and 16.99p kWh Inc. VAT / top up £150 get £4 free unit rate 16.14p kWh exc. VAT and 16.95p kWh Inc. VAT.