Help & Support

Pricing

What is Power NI doing to help customers who may have difficulty in paying their energy bills?

We support our customers who are struggling to pay on an individual basis and will continue to do so. We'd like to reassure any of our customers there is no cause to worry if they are struggling to pay, and that we will work with them to find a solution that fits their individual needs.

If your struggling to pay call our Payment & Accounts Resolution Team on 028 9068 5018, (phone lines open Monday to Friday 9am to 5pm) or email [email protected] including your account number.


We have a number of discounted payment plans to help customers save even more on their electricity bills. Are you on our best tariff? Energy Online with Monthly Direct Debit, could save you up to £60* every year. There’s a payment plan to suit every customer.

*Energy Online customers with Monthly Direct Debit get 4% discount off the Power NI standard rate, up to £10 per quarter equivalent to £40 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. Energy Online customers with Quarterly Direct Debit get 2.5% discount off the Power NI standard rate, up to £6.50 per quarter equivalent to £26 per year and will receive a further 2% off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year. Credit metered customers paying standard unit rate, will receive 2% discount off the Power NI standard rate, up to £5 per quarter equivalent to £20 per year, by activating an Energy Online account. The maximum discount would be obtained by a customer spending £250 each quarter on electricity. Power NI standard rate is 18.16p kWh Ex.Vat / 19.07p kWh Inc. Vat.