Help & Support


Why are prices increasing?

We’re sorry to have to increase prices. This increase is strictly due to the unparalleled rise in prices across the global wholesale gas markets and unfortunately, we have no option but to pass these costs on.

 We work very hard to keep our prices as low as possible, but regrettably there has been a rapid and sustained acceleration of wholesale gas prices over recent months.

 Like other suppliers, we have no choice but to pay these increased costs, which feed into the cost of wholesale electricity and have a knock-on effect on our tariffs.

 As soon as we see an opportunity to reduce prices, we will do so without delay.