Help & Support

Products and services

Netatmo Smart Thermostat

How does Netatmo work?

The Netatmo Thermostat compares the setpoint temperature (wanted temperature) with the current room temperature, and decides if it must switch the boiler on or off.

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What happens if the Wifi in my homes is down?

The Thermostat will continue to operate like any other non-connected thermostat, that is to say, it will continue to regulate the heating according to the latest setpoint applied before the outage (Schedule, Away mode, Frost-Guard mode, manual setpoint).

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How does the Netatmo know when to turn my heating on and off?

The thermostat uses heating history, room temperature, setpoint temperature and heating algorithm.

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How does Auto-Adapt function work?

Heating anticipation is an intelligent function of the Thermostat which allows the heating to be turned on in advance so that your home achieves the temperatures indicated in your schedule.

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I've moved/changed my Wi-Fi access point. How do I reconfigure my Thermosat's Wi-Fi?

To change the Wi-Fi configuration, please go to your application settings; name of your Thermostat; advanced; Wi-Fi configuration.

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My thermostat isn't working what should i do?

When your app displays ‘The Relay cannot join the Thermostat’ , the Thermostat and the Relay cannot communicate by radio between each other.

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My thermostat is not connecting to the server what should I do?

If your app displays ‘Your Netatmo Relay is disconnected from our servers’, the relay has lost its internet connection (over Wi-Fi).

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How can I set my heating schedule?

You can eaily change your heating schedule and set up schedules from the app or web.

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What do I do if I am away from home?

You can toggle the Away and Frost-Guard modes in one gesture, from your app's dashboard.

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What do the graphs on my Netatmo app mean?

The graphs show you your energy usage in visual format.

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How can I save energy with the Netatmo thermostat?

You can save energy through setting right temperature at the right time and have the flexibility to change schedules if your plans change.

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When do I receive my Energy Saving Report?

Each month of the heating season, a personalised Energy Savings Report is calculated by your Thermostat.

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How can I find my prodcut's MAC address/ serial number to manage my Netatmo account?

If your Thermostat is installed, you will find the MAC address of the Netatmo Relay in the application settings; name of the Thermostat; MAC address

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What is the Netatmo support line number?

If you want to speak to one of Netatmo’s UK support team you can call them on 0808 159 0467 (opening hours Mon –Fri 9am -5pm)

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