Help & Support

Products and services

Solar PV FAQ's

How long does the payback take?

The length of payback will be dependent upon your system size and electricity usage.

Read more

How do I claim government incentives for solar PV?

To find out how to take advantage of Renewable Obligation Certificates (ROCs) click here.

Read more

How many years will I receive ROC payments?

You will receive ROC payments for a total of 20 years. To find out more click here.

Read more

Which meter do I read for ROCs and which one do I read for export?

For ROCs you read the meter that your installer fitted for you and for export you read your NIE meter.

Read more

When can I expect to receive my export payment?

Export payments are procesed towards the end of October/early November and statements confirming the export payments will be posted out when payment is made.

Read more

My import/export meter hasn't been installed yet, who do I contact?

Northern Ireland Electricity (NIE) is responsible for installing import/export meters and if you would like further information on this please call their helpline on 03457 643 643.

Read more

Why aren't my bills lower if I have solar panels?

There could be many reasons why your bills aren't lower. Find out more here...

Read more

I was guaranteed a fixed price for my ROCs and export for 20 years

Find out information about guaranteed payments from ROC

Read more

How often are ROC payments made?

Find out about when ROC payments are made to customers.

Read more

2 of 3