Help & Support

My Renewable System

Who do I contact if there is a fault with my renewable generator or generation meter?

If you believe that your renewable generator is faulty please contact your systems installers in the first instance. If your installer is no longer trading you can search for an accredited installer via the MCS register https://mcscertified.com/ alternatively you can also search on the RECC (Renewable Energy Consumer Code) website https://www.recc.org.uk/scheme/members . Parts of your systems equipment may be covered by a manufacturer’s warranty and they too could be contacted for further advice. We recommend keeping your original documents and certifications in case they need to be invoked. If there are any changes to your system following a fault please ensure that you advise us by emailing [email protected] or telephoning us on 028 9068 5010.