Help & Support

Switching to Power NI

When will I receive my account number or Keypad premise number?

If you pay a bill, you will receive your account number on your welcome letter once your switch is complete. Keep this handy, as you will need it to register for an Energy Online account, register for a Power NI Perks account and to pay bills online as a guest.

If you are a Keypad customer, you will receive your keypad premise number on your welcome letter once your switch is complete. Keep this handy, as you will need it to register for an Energy Online account, register for a Power NI Perks account and to top up your Keypad as a guest.

If you haven't received a welcome letter after 4 weeks get in touch and we'll look into this for you.