Due to reduced staff, call wait times are longer than usual. You can submit a meter reading or make a payment online. For non-urgent queries, please use our website contact form.
The switching process can take up to 4 weeks, so your old supplier will continue to bill you until the switch is complete.
You should receive a final bill to close your account (this may take up to 8 weeks after you've switched).
If you are still receiving bills from your previous supplier after this time please get in touch and we'll look into this for you.
Please tell us what information was missing
If you need a personal response, be sure to Contact us.
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
Continue
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on
screen.
Continue
