The COVID-19 crisis has affected us all, and we want to thank you for doing your bit. As a lot of our services are automated, you can continue to manage your energy account online meaning we can help those most in need. For more information on how we’re supporting our customers visit our Covid-19 info and FAQs.
The switching process can take up to 4 weeks, so your old supplier will continue to bill you until the switch is complete.
You should receive a final bill to close your account (this may take up to 8 weeks after you've switched).
If you are still receiving bills from your previous supplier after this time please get in touch and we'll look into this for you.
Please tell us what information was missing
If you need a personal response, be sure to Contact us.
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
Continue
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on
screen.
Continue
