Monthly direct debit helps you budget by spreading the cost throughout the year. We will review the monthly direct debit amount at least once a year and write to you if the amount needs to be put up or down. The direct debit amount would only be changed to reflect the amount of electricity you are using. These reviews help to ensure that you do not accrue a balance on your account.
If you cannot afford the new direct debit amount, we will work with you to agree a suitable payment option. Please
contact us by email or call us on 03457 455 455. Phone lines open Monday to Friday 8:30am to 6pm. Calls are recorded for quality assurance purposes.
Unfortunately we cannot change a direct debit payment that is due to be taken within the next 7 days, so we would encourage you to contact us as soon as possible if you are concerned about paying for your energy.
