You told me the recovery rate / previous charge contribution on my keypad is reducing on 25 Nov – What does this mean?
To help this winter, we are reducing the recovery rate/previous charge contribution on keypad meters.
The maximum that we normally take from each top up is 40%. This means if you topped up £10, we would have taken £4 towards repayment of your account balance and left you £6 to use on the meter.
However, top ups purchased from 25 November 2022 will benefit from a reduced recovery rate/previous charge contribution. The maximum that we will now take from each top up is 20%. So if you top up £10, we will take £2 towards repayment of your account balance and leave you £8 to use on the meter.
By submitting this form and including your email address you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information please view our Privacy Statement